If you’re deciding to purchase a VPN service for the first time, you may have some questions and concerns about which service provider to opt for. Different people expect different things from their VPN; some are looking for a simple solution to a simple problem, such as streaming online content from different regions, while others are more invested in online security. There are many factors to consider when choosing the correct VPN provider for you, including what services you require and how efficient the VPN will be for the issue you want to solve. There are many accredited VPNs on the market, and choosing the best plan for you can be overwhelming if you aren’t sure what to look for. Choosing a good VPN means you can feel safe while online browsing, and feeling secure and protected is key. That’s why we’re here to help. Our experts have done their research to find out what NordVPN users have to say about the product, as well as using it ourselves, to give you an honest, transparent review. We have tested various popular VPNs in the past, and we will use our experiences with these, as well as others’ experiences, to draw conclusions about the pros and cons of opting for NordVPN.

An overview of NordVPN

NordVPN excels in compatibility, security features, and app functionality, making it a reliable choice for most users. CNET praises NordVPN for its extensive device compatibility, supporting platforms like Windows, MacOS, Linux, iOS, Android, and even ARM-based Windows devices. The apps are described as feature-packed yet user-friendly, with advanced options like split tunneling and protocol selection (OpenVPN and NordLynx). However, the Linux app’s lack of a graphical interface and the absence of split tunneling on Apple devices are notable drawbacks. While its apps are intuitive, competitors like ExpressVPN offer even more streamlined experiences. We can appreciate the 10-device limit, which, while not unlimited like Surfshark or PIA, is still generous and practical. But in this regard, NordVPN isn’t a standout when it comes to apps and device limits.

The technology review platform TechRadar also highlights NordVPN’s broad platform support and user-friendly apps, particularly for beginners, thanks to an onboarding wizard. They add improvements to the Firefox browser extension, including enhanced security features like location spoofing. However, they echo concerns about the Linux client being command-line-only and note that browser extensions offer a subpar experience compared to desktop apps. The Linux app’s command-line focus and the limitations of browser extensions are areas for improvement but are unlikely to deter average users. For families or power users, the 10-device limit is generous, but unlimited connections from providers like Surfshark might be better suited for company-based VPNs that need to connect more people.

Overall, NordVPN offers a robust and versatile VPN solution, ideal for users seeking strong security, advanced features, and broad device support. It may not always lead to simplicity or unlimited connections, but its performance and functionality make it a standout option in the VPN market. Now, let’s get into the ins and outs.

Using NordVPN to access geo-restricted content

In our experience, NordVPN is one of the best VPN services when it comes to accessing more locations and encountering fewer issues when streaming. We tested ten different locations, including the UK, the US, Australia, Japan and Egypt. We found that in almost all locations, NordVPN performed optimally. In all tested locations besides Egypt, access was granted easily, and larger streaming platforms (Netflix, Amazon Prime, Disney+) had no buffering or connection issues. Other review sites like TechRadar have tested smaller sites (BBC iPlayer, Channel 4, ITV, 9Now, and 10 Play) and found no issues. When you compare this to free VPN services such as ExpressVPN, the difference is tangible. BBC iPlayer was detected immediately when our team tested ExpressVPN, so NordVPN may be the way to go if you’re primarily looking to stream from various geo-locations.

CNET reviewers, much like our team, had issues with unblocking streaming sites like Netflix when connecting to Egyptian servers. However, there are few VPNs that can achieve this. This is thanks to NordVPNs 6800 ultra-fast servers in 111 countries (compared with Surfshark’s 3,200 servers). Having servers in so many locations ensure strong connections in almost all locations worldwide. However, when the team at TechRadar looked into Torrenting, it looked to be that only certain locations are P2P-friendly servers and there was a lack of port forwarding. For P2ß-friendly servers, providers such as Proton VPN are preferable.

Privacy and Security

In terms of privacy, both our team and the review sites we used for comparison also agree that NordVPN excels. TechRadar gives special mention to the company’s rigorous no-logs policy, verified by independent audits, and its base in Panama, a jurisdiction without mandatory data retention laws. This ensures that even under legal pressure, NordVPN would not have data to hand over. CNET’s review, while largely positive, raises some concerns about the clarity of NordVPN’s privacy policy. However, after reaching out to the company for clarification, they feel assured that any ambiguity is simply due to the complex nature of legal language.

Our team has also tested NordVPN, and we can confirm that its privacy features are top-notch, offering peace of mind whether you’re using basic security measures or opting for advanced features like Double VPN. The inclusion of post-quantum encryption, especially for the Linux app, shows NordVPN is keeping up with emerging technologies to ensure its future-proof security. The combination of strong encryption, a no-logs policy, and additional layers like Threat Protection Pro (which blocks malware and phishing) makes it a reliable choice for anyone serious about online privacy. While the privacy policy could be clearer, the company’s track record and transparent communication leave little room for doubt regarding its commitment to user protection.

Customer support

NordVPN offers a range of customer support options to ensure that users can get help when they need it, including a 24/7 live chat, an email-based ticket system, and an FAQ section packed with resources. The first line of support is its live chat, which is automatically staffed by an AI chatbot. The chatbot helps by directing users to relevant articles or escalating the issue to a live support agent if needed. While the chatbot is useful for general inquiries, it’s not always perfect. For example, when asked about an Apple TV client, the bot initially provided incorrect information before getting to the real answer.

If your issue can’t be solved via chat, NordVPN also provides email-based ticket support for more complex problems. However, users can often find the solution to their issues by browsing NordVPN’s comprehensive FAQ section, which includes guides on installation and usage for various platforms, as well as video tutorials. While the video walkthroughs are generally helpful, a few are a bit outdated.

The live chat process can be a bit of a maze. Before speaking with a representative, users are required to select the correct department and complete a DNS leak test, uploading a screenshot of the results along with proof of an active NordVPN subscription. This step may seem like a bit of a hurdle, but it helps filter out non-serious inquiries and ensures that the support team has the necessary information.

Once connected with a live agent, the experience is typically positive. In one user’s experience, after getting past the chatbot, the representative was both knowledgeable and helpful. They answered questions, provided additional resources, and even offered a coupon code for cryptocurrency payments. A friendly touch, like asking how the user is doing, adds to the experience. For quicker access to a human representative, a helpful tip is to start the conversation with “Can I talk to a real person?” to bypass the chatbot and save time.

While the live chat and email support are solid, the lack of over-the-phone assistance might be a drawback for some. Still, the wealth of resources and dedicated customer support options make NordVPN a reliable choice for users seeking help with installation, troubleshooting, or billing queries.

NordVPN subscription features compared with the competition

Meshnet technology

NordVPN has carved a niche in the VPN market by offering a robust suite of security features. Its Meshnet technology is particularly unique, enabling users to connect up to 60 devices for secure file sharing, collaborative work, and even LAN gaming. This feature outshines competitors like Surfshark and ExpressVPN, which lack a comparable tool for personalized, secure network management. Surfshark’s Static and Dedicated IP options serve niche needs, such as hosting applications or maintaining a consistent IP address, but they do not provide the same collaborative versatility that Meshnet offers. In this regard, NordVPN continues to reign supreme when compared with other VPNs on the market.

Kill Switch

The Kill Switch feature is a staple of VPN security, and NordVPN’s implementation is as reliable as it is essential. Surfshark’s Kill Switch functions similarly, ensuring that internet traffic halts if the VPN connection drops. ExpressVPN’s Network Lock operates on the same principle, but its TrustedServer technology adds an extra layer of security by ensuring no data is written to hard drives. While all three providers offer excellent emergency safeguards, ExpressVPN’s TrustedServer technology complements its kill switch by eliminating risks associated with data persistence.

Threat Protection Pro™

NordVPN’s Threat Protection Pro™ elevates everyday internet security with a built-in Malware Scanner and malicious URL detection. These tools proactively guard against threats by scanning downloaded files and checking links against databases of fraudulent websites. Surfshark counters with its CleanWeb feature, which also blocks malicious websites and trackers, but lacks the file-scanning capability offered by NordVPN. ExpressVPN relies on its Private DNS to secure connections but doesn’t match the proactive malware defenses provided by NordVPN’s Threat Protection Pro™.

Ad Blocking

Blocking ads and preventing malvertising attacks is another area where NordVPN’s ad blocker excels. It ensures a smoother browsing experience while safeguarding users from malicious advertisements. Surfshark’s CleanWeb provides similar functionality by blocking ads, banners, and pop-ups, as well as trackers. Additionally, Surfshark’s unique Cookie Pop-up Blocker simplifies the browsing experience by eliminating cookie consent pop-ups. ExpressVPN, while robust in many areas, does not offer a dedicated ad-blocking feature, leaving NordVPN and Surfshark as the more comprehensive choices for users seeking an uninterrupted online experience.

Dark Web Monitor

The Dark Web Monitor is a standout feature of NordVPN, alerting users if their credentials appear on hacker forums. This proactive approach to cybersecurity is unmatched by Surfshark or ExpressVPN, both of which lack a comparable feature. While ExpressVPN’s no-logs policy and advanced encryption ensure privacy, they do not extend to monitoring external threats like the dark web. Surfshark’s tools are similarly inward-focused, making NordVPN’s Dark Web Monitor a crucial differentiator for users concerned about external breaches.

Double VPN

Surfshark’s Double VPN, or Dynamic MultiHop, offers an innovative approach to data security by routing traffic through two VPN servers, allowing users to manually select entry and exit points. While NordVPN does not include a comparable feature, its standard encryption and security measures ensure robust protection. ExpressVPN’s Lightway protocol, on the other hand, prioritizes speed and reliability without compromising security, making it a strong alternative for users prioritizing connection performance over multi-layered encryption.

Obfuscated Servers

Obfuscated servers, as offered by Surfshark, are particularly useful in regions with strict internet censorship. This Camouflage Mode ensures that even ISPs cannot detect VPN usage. While NordVPN supports obfuscation as well, its implementation is less prominent compared to Surfshark’s dedicated offering. ExpressVPN’s TrustedServer technology and Lightway protocol provide reliable connections in restrictive environments, but the lack of explicit obfuscation tools leaves Surfshark as a preferred choice for bypassing censorship.

Split Tunneling

Split tunneling is another area where Surfshark shines, allowing users to decide which apps and websites bypass the VPN. NordVPN includes a similar feature, but Surfshark’s Bypasser provides a more intuitive user experience. ExpressVPN also offers split tunneling, and its implementation is widely praised for flexibility and ease of use. Overall, all three providers excel in this area, but Surfshark’s approach is slightly more user-friendly.

Data Storing

ExpressVPN distinguishes itself with its TrustedServer technology, which ensures no user data is stored on hard drives. This approach, coupled with its no-logs policy, sets a high standard for privacy. NordVPN and Surfshark also maintain strict no-logs policies, but neither offers an equivalent to TrustedServer. Instead, NordVPN’s emphasis on external threat detection and Surfshark’s advanced routing options cater to different user priorities.

IP Addresses

For users requiring consistent IP addresses, Surfshark’s Static and Dedicated IP options provide practical solutions. NordVPN does not currently offer these features, focusing instead on device interconnectivity and threat protection. ExpressVPN, while not providing static or dedicated IP options, compensates with its private DNS, ensuring fast and secure connections.

Encryption

NordVPN’s advanced encryption and threat detection features are well-matched by ExpressVPN’s best-in-class AES-256 encryption and innovative Lightway protocol. Both services deliver top-tier security, with ExpressVPN leaning into performance optimization and NordVPN prioritizing comprehensive threat mitigation. Surfshark, while slightly less advanced in these areas, balances security and usability with its MultiHop, CleanWeb, and obfuscation tools.

Summary

In summary, NordVPN excels in providing a well-rounded package of security features, prioritizing proactive threat detection and user-focused tools like Meshnet and Dark Web Monitor. Surfshark’s strengths lie in its advanced routing options and ad-blocking capabilities, while ExpressVPN stands out for its privacy-focused innovations and superior connection reliability. Each provider caters to distinct user needs, making the choice between them dependent on individual priorities, whether it’s collaboration, censorship circumvention, or optimal performance. Users should factor in pricing when considering their decision. Outside of the sale season, Surfshark costs more than NordVPN at $15.45 per month, although it becomes cheaper if you opt for a two-year subscription. Depending on user needs, NordVPN, ExpressVPN and Surfshark each have their strengths, and we hope this guide has helped guide your decision.